How to use Nolira

1. 1

   Nolira Desk is for the Windows computer at the front counter. The receptionist and the owner use it for everything: bookings, bills, the till, stock, staff and reports.

2. 2

   Nolira Team on iPhone is for staff and owners on the move: today's visits, walk-ins, bills, customers and approvals.

3. 3

   Nolira Team on Android does the same as the iPhone app, on an Android phone.

Where to get the apps today: Nolira Desk is not on the Microsoft Store yet, so we set it up with you directly. Nolira Team has been sent to the App Store and Google Play for review and is not in either store yet. This guide will say when that changes.

1. 1

   Your salon code. It is the short name of your salon, the same one in your booking link. Salon Melati's is salon-melati.

2. 2

   Your email address. The owner uses the email they registered with. Staff use the email the owner invited.

3. 3

   Your password. Staff choose their own password from the invitation email. Nobody else, not even Nolira, can see it.

Forgot your password? Press Forgot your password? on the sign-in screen and follow the email. You also need an internet connection.

1. 1

   Click the Salon code box and type your salon code.

2. 2

   Click the Email box and type your email.

3. 3

   Click the Password box and type your password.

4. 4

   Click Sign in.

Desk remembers you. Next time it opens straight to your salon.

1. 1

   The menu. Click a name to open that screen. Scroll it down to see more.

2. 2

   The day. Use the arrows to look at yesterday or tomorrow.

3. 3

   The outlet. If your salon has more than one, choose which one you are looking at.

4. 4

   Search for a customer by name or phone number from any screen.

5. 5

   Sign out, when you leave the computer for someone else.

Up to date, at the top right, means Desk is talking to Nolira. If it says something else, check the internet.

1. 1

   Click a visit to see it and move it along.

2. 2

   Click New appointment to book someone in.

1. 1

   Click the customer's visit on the calendar.

2. 2

   Click the purple button on the right. It says what happens next: Confirm, then Arrived when they walk in, Start when the treatment begins, and Done when it ends.

3. 3

   If the visit is not going ahead, see Cancel a visit below.

1. 1

   Click New appointment. A form opens on the right.

2. 2

   Click Treatment and choose what the customer wants.

The booking is for the day shown at the top. Change the day first if the customer wants another day.

1. 1

   Under With, choose the staff member the customer asked for. Leave it empty for whoever is free.

2. 2

   Type the customer's name or phone number.

3. 3

   Click Find.

4. 4

   Click the customer's name in the list. Their name then shows after For. If only one person matches, Desk chooses them for you.

Booking someone who is not a customer yet? Leave the name box empty. The visit is then booked as a walk-in.

1. 1

   Click Find a time. Nolira lists every time that is free.

2. 2

   Click the time the customer wants.

1. 1

   Check the time you chose is highlighted, then scroll the form down and click Book.

1. 1

   The new visit appears on the calendar and is chosen for you.

2. 2

   Click Confirm once the customer has said they are coming.

1. 1

   Click the visit, then type why it is being cancelled, for example Customer is sick.

2. 2

   Click Cancel this visit.

If the customer simply did not come, click No show instead. Nolira keeps both, so you can see later who often misses visits.

1. 1

   Type the name you will call out.

2. 2

   After For, choose the treatment they want.

3. 3

   Click Add walk-in. They join the end of the queue.

1. 1

   Under With, choose who will do the treatment. Desk suggests whoever they asked for, or whoever will be free first.

2. 2

   Click Call when it is their turn and you call their name.

3. 3

   Click Left if they gave up and went home.

4. 4

   Click Start when the treatment begins. They move to In the chair. Click Done when it is finished.

1. 1

   Type part of the name or phone number.

2. 2

   Click Search. Their phone, language and note appear.

Write in the note what helps you serve them, for example Prefers Aina. Do not write health details there.

1. 1

   The box for the customer's name or phone.

2. 2

   Start a new bill opens an empty bill.

1. 1

   Type the customer's name or phone number.

2. 2

   Click Find.

3. 3

   Check the right customer is chosen: their name shows after For. If several people match, click the right name.

4. 4

   Click Start a new bill.

A package or a membership belongs to a customer, so always start their bill with the customer's name. For someone you do not know, click Nobody.

1. 1

   Click Done by and choose the staff member.

1. 1

   Click the treatment or product. It goes on the bill on the right. Click again to add another.

2. 2

   When everything is on the bill, click Request payment.

1. 1

   Click Everything in cash if they pay it all in cash. For card or QR, click Add a payment and choose the method.

2. 2

   Click Take payment. The bill is paid and the receipt is ready.

If a discount is more than you are allowed to give, the bill waits for a manager to approve it. The manager can do it on their phone.

1. 1

   Click Print receipt to print it for the customer.

To give money back later, write why under Give something back and click Ask for a refund. Someone else, such as a manager, has to agree before the money goes back.

1. 1

   Open the bill, then type why it is being cancelled.

2. 2

   Click Cancel this bill.

A paid bill cannot be cancelled. Money given back is a refund, and a manager has to agree to it.

1. 1

   Type the amount taken in or out.

2. 2

   Type why, for example Milk for the pantry.

3. 3

   Click Pay in when you put money into the drawer.

4. 4

   Click Pay out when you take money out.

1. 1

   Count the cash in the drawer and type the total.

2. 2

   Click Close. If the count is different from what was expected, a manager is asked to look at it.

1. 1

   Click Open run.

A run can only be closed after its last day has passed.

1. 1

   Type their name, then their email below it.

2. 2

   Click Invite. They get an email to choose their password.

1. 1

   Choose Day, Week or Month. Show the whole chain adds every outlet together.

1. 1

   I cannot sign in. Check the salon code first, then the email. If you forgot the password, use Forgot your password? on the sign-in screen.

2. 2

   A button is grey and does nothing. Something above it is not filled in yet, or your role does not allow it. Read the line under the form, or ask the owner.

3. 3

   Nobody can be booked for a treatment. In Staff, tick that treatment and the outlet for the people who do it, and check a chair or room is in service.

4. 4

   A phone was lost. Sign it out from Signed-in devices on another phone, or ask the owner to.

Still stuck? Email hello@nolira.my and a real person will answer.