Terms of service
Last updated 11 August 2026
These terms govern the use of Nolira by a business and its staff. By creating an organisation or using the software, you agree to them.
Draft pending legal review. This document is a working draft written to describe how Nolira intends to operate. It has not yet been reviewed by a qualified lawyer in Malaysia and should not be relied on as a binding agreement until it has.
1. The agreement
This agreement is between Nolira and the business subscribing to the service ("you"). Individual staff accounts are created under your organisation and are your responsibility.
2. The service
Nolira provides booking, point of sale, package, commission, inventory and reporting software delivered through a Windows application, iOS and Android companion apps, and a customer-facing booking website. Features available to you depend on your subscription plan.
3. Your responsibilities
- Keep account credentials secure and revoke access for staff who leave.
- Ensure you have a lawful basis to store your clients' data in Nolira.
- Obtain consent before recording sensitive notes or photographs.
- Configure permissions, approval limits and discounts appropriately for your business.
- Verify financial records; Nolira is an operational system, not your accountant.
4. Acceptable use
You may not use Nolira to:
- Store medical diagnoses, prescriptions or clinical records.
- Send unsolicited marketing to people who have not consented.
- Attempt to access another organisation's data.
- Reverse engineer, resell or white-label the service without written agreement.
5. Fees and billing
Subscriptions are charged per outlet, in advance, on a monthly or annual cycle as agreed. Prices exclude applicable taxes. Add-ons such as messaging credits are billed on usage. We will give at least 30 days' notice before changing your rate.
6. Term and cancellation
Monthly subscriptions continue until cancelled and may be cancelled effective from the next billing date. Annual agreements run for the committed term. On termination you may export your data for 30 days, after which it is deleted according to our retention schedule.
7. Your data
You own your business and client data. We process it on your instruction as described in our privacy policy. We do not sell it and do not use your client data to train third-party AI models.
8. Availability
We target 99.9% monthly availability for the backend, excluding scheduled maintenance announced in advance. The Windows application is designed to continue core branch operations during connectivity loss, within the documented offline limits.
9. Support
Support is provided by email during Malaysian business hours, with faster response times on higher plans and under premium support. Critical incidents affecting financial integrity are prioritised.
10. Liability
To the extent permitted by law, our aggregate liability is limited to the fees you paid in the twelve months before the claim. We are not liable for indirect or consequential loss, including lost profits. Nothing limits liability that cannot lawfully be limited.
11. Changes to these terms
We may update these terms and will notify account holders of material changes at least 30 days before they take effect.
12. Governing law
These terms are governed by the laws of Malaysia, and disputes are subject to the exclusive jurisdiction of the Malaysian courts.
13. Contact
Questions about these terms: hello@nolira.my.